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Pop quiz: To take your reasonably successful business to the next level, you're pretty sure you have to fire half of your…

What does awesome customer service look like? It looks like this. And this. And this. What does vomitous, nauseating,…

We interrupt this blog for the following public service announcement: OK, CPA firms -- you're getting one more chance to…

You've heard about the positivity ratio, right? Dr. Barbara Fredrickson outlined it in her book "Positivity: Groundbreaking…

I moderated a social media panel discussion at the MACPA's recent Innovation Summit, and during the course of the…

I am a big believer in the power of great questions. They open your mind and allow for great conversations that can often…

I heard some unexpected advice from one of America's greatest warriors, retired Gen. Stanley McChrystal from a dinner I…

I have been a fan of Jim Collins for years. I had the opportunity to work with him when I was chair of the original CPA…

I remember the first time I ever tried sailing. I rented a catamaran and thought it would be easy. After getting out in the…