Blog

Maybe good customer service isn't an endangered species after all. Sure, there are plenty of horror stories out there, but…

I returned home from a business trip earlier this week to find a birthday card from Southwest Airlines ... just hours after…

Remember the TV series, Kung FU starring David Carradine during the 1970's? I am at the Boomer Human Capital & Learning…

The budgetary woes of state governments are well documented, but now they have another headache with which to deal. You…

Could this be the decade of the CPA? Last year, the The Economist magazine proclaimed 2010 as the Year of the CFO. Now,…

Allow me to follow up on Tom's fine social media post with a word or two about marketing. Word-of-mouth marketing is the…

H&R Block has started off with bills in the House & Senate to water down the basic examination requirements for the…

Our economy is recovering, but let's face it: We're a long way from true recovery. Unemployment is still high, consumer…

I was watching a movie during this last blizzard (here in Maryland, where we now have the dubious record of the most…