Understand emotional intelligence to increase your chances of personal and professional success. ## Increase your chances of success. Everyone gets emotional. But, in the workplace emotional outbursts are frowned upon and can leave a negative impact. This self-study course covers emotional intelligence (EQ or EI) and considers how emotions manifest in the workplace. You'll learn competencies and strategies to identify and manage your own emotions and the emotions of others, greatly increasing your chances of personal and professional success.
Learning Objectives
Basic
Major Topics
What are the three types of misconceptions of communication?;What are the different types of personality styles in the workplace?;Recognize how to communicate with the different types of personality styles effectively;Key takeaways
