Learning Objectives
Basic
Major Topics
Discuss in-depth the four sectors of the balanced scorecard (financial, customer, business process, learning & growth).;Articulate the value that a balanced scorecard brings to an organization;Discuss the value of identifying a small number of strategic objects for each perspective;Benefits of Lean;Lean in a Service Organization;Flow Organization;Reducing costs;Maximizing productivity;Minimizing waste and re-work;Best practices;The lean business;Value and value stream;Pursuit of perfection;Employee empowerment;Different personality traits and how they might react during a time of change;The five change management principles;8 step change model;The Murphy plow story;Internal vs External Customer Service;Servicing Customers Well;Customer Needs & Wants;Benefits of leading up;Know your personal SWOTS;Establishing credibility and trust;What you need to know about your boss;What you need to know about your company;What you should be prepared to do;Initiating a project;Planning;Executing;Monitoring;Closing;Ten project management knowledge areas;The Triangle of Truth;Change management in project management
