Good performers can become bad performers, and bad performers get comfortable and stay. This presentation is a fast-paced look at some clever and aggressive new engagement and retention processes that are both effective and legally compliant, mixing fresh case studies with psychological theory. Productivity. Low turnover. High-performance culture. None of these buzzwords work if the organization's engagement process is broken and people are underperforming. It's time to look beyond the "buzzwords" and truly rethink motivation and performance management instead of tweaking "business as usual". Good performers can become bad performers, and bad performers get comfortable and stay. This presentation is a fast-paced look at some clever and aggressive new engagement and retention processes that are both effective and legally compliant, mixing fresh case studies with psychological theory. Unfortunately, engagement is far from an exact science. There's no secret formula, no easy calculation, no worksheet to fill out. This course will review how to hire well and techniques to keep your best performers engaged and wanting to stay with your organization.