Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Learn to compete when will be measured by value, contribution, impact and sustainability. Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Competition is no longer just down the street. Clients are demanding more value, and wanting a shift from reactive reporting to real time services. In the future, the customer experience will be measured by value, contribution, impact and sustainability.
Learning Objectives
Basic
Major Topics
Methods for defining the client and what their needs are; Setting business strategy to build loyalty; The difference between Customer Service and Customer Experience; Tactics for building a deeper relationship with clients, including personal branding
