This course focuses on the first part of the Covey formula: asking questions and listening so you understand better.
Learning Objectives
- Learning Outcomes
- Identify the fundamental rules of good business writing
- Determine how to craft presentations, business letters, memos, reports, and e-mails in ways that promote your ideas while meeting clients' needs
- Apply lessons from this course to make it easier to write and present clearly
- Identify how to feel more confident speaking in front of a group
- Determine how to resolve objections more effectively
Major Topics
Avoid common mistakes communicators make;Why becoming a trusted advisor depends on questioning and listening;What should you be listening for;Asking the right question the right way;Dos and Don'ts for effective listening;Coaching employees with different levels of potential
