Prioritize your organization’s response to growing distrust in business and consider the implications of your strategy.
Learning Objectives
Recognize the core dynamics of trust.;Identify the impact that increasing public distrust has on business.;Recall important topics and conversations to be discussed regarding increasing public distrust in business.
Major Topics
Trust and reputation;Characteristics, types, drivers, and enemies of trust;Trust and performance;Measuring and managing trust in practice;Dealing with trust
