What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
Learning Objectives
Define excellent customer service
Identify skills needed for excellent customer service
Describe how best to serve your external customers
Describe how best to serve your internal customers -your boss, departments, and your employees
Major Topics
Internal vs External Customer Service
Servicing Customers Well
Customer Needs & Wants
CPE Credits Available
1
Total CPE
1
Communications and Marketing
Things to Know About This Course
Course Level
Basic
Professional Area of Focus
Business & Industry
Prerequisites
None
Advanced Preparation
None
JENNIFER’S BIO
PETE’S BIO
Intended Audience
CPAs, corporate finance teams, business leaders and other financial professionals.
