This course discusses the importance of excellent customer service and identifies skills needed to provide excellent customer service to both your internal and external customers.
Learning Objectives
- Learning Outcomes
- This course will prepare you to:
- Identify the key to focus on when starting a business
- Identify the four components of a non-traditional business plan
- Recognize the importance of your team's resume
- Recognize the personal challenges of being an entrepreneur
Major Topics
Internal vs External Customer Service;Servicing Customers Well;Customer Needs & Wants
