This course provides an overview of the Balanced Scorecard, a performance measurement framework that takes into account non-financial performance metrics.
Learning Objectives
- Learning Outcomes
- This course will prepare you to:
- Describe the three types of misconceptions of communication
- Identify the different types of personality styles in the workplace
- Recognize how to communicate with the different types of personality styles effectively.
Major Topics
Discuss in depth the four perspectives of the balanced scorecard (financial, customer, business process, learning & growth);Articulate the value that a balanced scorecard brings to an organization ;Discuss the value of identifying a small number of strategic objects for each perspective
