This course will provide you with key tips and techniques you can use to improve your negotiating strategy, skills and confidence.
Learning Objectives
- Learning Outcomes
- Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
- Identify the key characteristics of the Balanced Scorecard.
- Identify the four sectors of the Balanced Scorecard
- Define business process improvement
- Identify 14 steps to business process improvement
- Recognize the benefit of Lean business
- Identify 3 pillars of lean
- Identify different methods in dealing with change
- Recognize the importance for continuously evolving
- Contrast the differences between imposed and designed change
- Identify how to get employees to BUY into change
- Describe Kotter’s 8 Step Change Model
- Define excellent customer service
- Identify skills needed for excellent customer service
- Describe how best to serve your external customers
- Describe how best to serve your internal customers -your boss, departments, and your employees
- Define leading up
- Identify techniques to develop the trust and buy-in needed
- List the benefits of leading up
- Identify five steps to leading up
- Identify the parts of the project management process
- Recognize the importance of considering Personality Styles when assembling project teams
- Identify the five groups of process management
- Recognize how project management applies to accountants
Major Topics
Types of negotiations;Setting expectations;Using "Yes and";Egos;Listening bias;Don't give up;Going big;Using your network
