Unlock the secrets to transforming workplace and client conflicts into opportunities for growth and innovation. As accounting professionals play an increasingly influential role in organizational decision-making, the ability to transform conflict into opportunity is paramount. In this course, learn how to elevate your conflict resolution skills with methods grounded in "Crucial Conversations," "Fierce Conversations," and "Leading with Questions." Discover how to build stronger client and colleague relationships and model constructive communication behaviors. This class breaks down transformative strategies into actionable steps that every CPA can master. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation, you will be able to...
- Recognize why effective conflict management is vital for CPAs today
- Identify common conflict scenarios faced in CPA roles and anticipate potential challenges
- Apply integrated communication techniques from "Crucial Conversations," "Fierce Conversations," and "Leading with Questions"
- Use strategic questioning to facilitate open dialogue and achieve positive outcomes
- Develop and implement a customized conflict resolution strategy
- Draw inspiration from real-life CPA success stories
Major Topics
The major topics that will be covered in this course include:
- Common conflicts CPAs face
- The impacts of having/not having crucial conversations
- Learn your conflict style and how to elevate your conflict capabilities
- Identifying conflict triggers
- Best practices using an integrated approach from Crucial Conversations, Fierce Conversations, and Leading with Questions.
- Interviews from CPAs and real-life scenarios they faced and what crucial conversation approaches they used.
