February 2, 2023


Webcast Replay


3 Total CPE Credits

product-artwork-104503

Business Case for Designing an Experience-Led Organization

  • Instructor

    Ed Bodensiek

Learning Objectives

Understand the critical connections between the future of work—redesigning organizations so “Employee Experience” (EX) and Customer Experience (CX) reign — and winning the battle for talent and customers Through use cases, recognize the numerous competitive advantages of the experience-led organization, how to embark on the change management journey, and the crucial differences between operational data (O data) and experiential data (X data) Explore human-centered design thinking and its applicability to desired business outcomes

CPE Credits Available

3
Total CPE
3
Business Management & Organization

Things to Know About This Course

Course Level

  • Basic

Prerequisites

None

Intended Audience

Knowledge workers, operational leaders, marketers, HR professionals

Provider

MACPA

This event has ended.