Total quality management (TQM) is a structured approach to overall organisational management. You will see the processes that will improve the quality of an organisation's outputs and the continual improvement of internal practices.
Learning Objectives
Determine the impacts of (i) total quality management (TQM), (ii) just-in-time (JIT) production, iii) the theory of constraints on efficiency, inventory and cost, and the implications for decision-making.;Identify the benefits of process re-engineering and the use of Kaizen costing, continuous improvement and cost of quality reporting.
Major Topics
Management techniques for efficiency and quality;Business process improvement
