Offers examples and case studies to help you apply proven techniques to measure performance in NFPs.
Learning Objectives
Identify and quantify the program outputs and outcomes that accomplish an NFP's mission;Differentiate between financial and nonfinancial performance metrics that are relevant to an NFP's stakeholders;Use a performance measurement system to apply performance measurement techniques
Major Topics
Mission as a guide to priorities;Theory of change;Identifying stakeholders;Financial efficiency and program effectiveness metrics;Input-impact model;Sources of performance data;Dashboard reporting and benchmarking;Aligning employee compensation to performance
