Build the skills and processes needed to manage others through change – either co-workers or clients – in today's new abnormal COVID environment.
Learning Objectives
List the four steps of processing change;Describe personality traits as they relate to change resistance;Recognize the value of the Personal Power Grid;Learn techniques for managing personal transition
Major Topics
Inventory of change in our personal lives;
The phases of change: Old State, Neutral Zone, New State;
Creating short-term goals;
Setting realistic work levels;
Giving support
