All those who wish to learn more about how to deal with conflict
Learning Objectives
After attending this presentation you will be able to...
- Recall conflict concepts and tools to help move conflict to productive outcomes
- Identify human tendencies that hamper conflict management and offer ways to minimize them
- Distinguish gossip and emotions related to conflict
- Recognize mindset and skills helpful in collaboration
Major Topics
The major topics covered in this class include:
- Professionalism, Conflict and Ethics
- Sources and approaches to conflict
- Managing Conflict from the Inside: Awareness of human tendencies, human emotions, and gossip
- Guidelines for managing conflict collaboratively
