Mastering the Art of Conflict: CPA Transformative Strategies

After attending this presentation, you will be able to...

• Recognize why effective conflict management is vital for CPAs today
• Identify common conflict scenarios faced in CPA roles and anticipate potential challenges
• Apply integrated communication techniques from "Crucial Conversations," "Fierce Conversations," and "Leading with Questions"
• Use strategic questioning to facilitate open dialogue and achieve positive outcomes
• Develop and implement a customized conflict resolution strategy
• Draw inspiration from real-life CPA success stories 

The major topics that will be covered in this course include:

• Common conflicts CPAs face
• The impacts of having/not having crucial conversations
• Learn your conflict style and how to elevate your conflict capabilities
• Identifying conflict triggers
• Best practices using an integrated approach from Crucial Conversations, Fierce Conversations, and Leading with Questions.
• Interviews from CPAs and real-life scenarios they faced and what crucial conversation approaches they used.