Proven communication techniques (bold)
In this webcast, you will learn how to: Create a simple checklist to improve your writing and presenting skills Harness The Four Pillars of Confidence Make your presentation more engaging Incorporate non-verbal tools to present powerfully
“If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood.”
— Dr. Stephen R. Covey, *Seven Habits of Highly Effective People*
Note: You will gain more from this course if you first take "Part One: Questioning and Listening to Discover Client Needs."
Learning Objectives
- Determine the fundamental rules of solid business writing
- Identify ways to craft presentations, business letters, memos, reports and e-mails that promote your ideas while meeting clients’ needs
- Apply methods to write and present clearly
- Determine how to feel more confident speaking in front of a group
- Determine how to resolve objections more effectively
Major Topics
- Improve your writing and presenting skills by using a checklist
- Lay a solid foundation under your presentation by harnessing The Four Pillars of Confidence
- Clear the slide deck to make your presentation more engaging
- Use your non-verbal skills to present powerfully
- Know how to effectively respond when they say “no”
