The importance of listening (bold)
Whether you're trying to pitch a prospective client on an engagement or convince an employee to work over the weekend, your success hinges on your ability to identify their needs.
Part one of this two-part webcast concentrates on three communication challenges leaders face: Adapting a message to different constituencies and clients Coaching employees Business development
A former *Wall Street Journal* reporter who teaches marketing at the Johns Hopkins School of Public Health, Greg Conderacci will introduce you to proven communication techniques.
"If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood."
— Dr. Stephen R. Covey, author, Seven Habits of Highly Effective People
Learning Objectives
- Determine why it is so difficult to listen
- Determine why questions can be more important than answers
- Apply skills to enhance professional and personal relationships by increasing listening performance
- Choose to become a more effective leader, team member and opportunity developer
- Identify how to probe for a client's or colleague's real needs so you can add value more effectively
Major Topics
- The common mistakes communicators make
- Why becoming a trusted advisor depends on questioning and listening
- Tactics of effective listening
- Asking the right question the right way
- Coaching employees with varying levels of potential
