The issue of civility, or lack thereof, has garnered much attention from leaders, Human Resource professionals and employees at large. The cost of incivility is high not only to the bottom line but to the human spirit. This webinar, based on ethical principles and values, is designed to look at the fundamental relationship skills that foster workplace civility. Understanding that workplace civility is far more than manners, we will dive into behaviors that help promote a workplace where each individual feels respected and valued. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation, you will be able to...
- Recognize the concepts of respect, inclusivity and compassion and behaviors that foster these concepts
- Address potential obstacles/ challenges and ways to navigate
- Determine when to give the benefit of the doubt if appropriate
- Apply listening skills
- Reflect on your own behaviors and how you can contribute to civility at work and at home
Major Topics
The major topics that will be covered in this course include:
- What is civility and how it is tied to the bottom line?
- Principles of Civility
- Giving the Benefit of the Doubt
- Inclusivity
- Communication
- Review of ethical values and principles with an emphasis on:
- Respect
- Courage
- Compassion
- Honor
- Accountability
