Fully understand the first part of the Covey formula: Asking questions and listening, so you can understand better. You will learn tips and tricks for mastering these difficult yet rewarding skills.
Learning Objectives
- Determine why it is so difficult to listen
- Determine why questions can be more important than answers
- Apply skills to enhance professional and personal relationships by increasing listening performance
- Choose to become a more effective leader, team member and opportunity developer
- Identify how to probe for a client's or colleague's real needs so you can add value more effectively
Major Topics
- The common mistakes communicators make
- Why becoming a trusted advisor depends on questioning and listening
- Tactics of effective listening
- Asking the right question the right way
- Coaching employees with varying levels of potential
