May 15, 2025


Webcast Replay


3 CPE

Business Case for Designing an Experience-Led Organization

May 15, 2025
Webcast Replay
3 CPE

Business Case for Designing an Experience-Led Organization

  • Instructor

    Ed
    Bodensiek

  • View Bio

    Instructor

    Karl
    Ahlrichs

    View Bio

Learning Objectives

  • Identify the critical connections between the future of work—redesigning organizations so “Employee Experience” (EX) and Customer Experience (CX) reign — and winning the battle for talent and customers
  • Through use cases, recognize the numerous competitive advantages of the experience-led organization, how to embark on the change management journey, and the crucial differences between operational data (O data) and experiential data (X data)
  • Recall human-centered design thinking and its applicability to desired business outcomes

Major Topics

  • Customer Experience as Next-Generation Branding
  • Employee Experience as the Future of Work
  • Cultural analytics and culture management

CPE Credits Available

3 CPE
3
Business Management & Organization

Things to Know About This Course

Course Level

  • Basic

Professional Area of Focus

  • Business & Industry; Future Ready
  • Leadership

Prerequisites

Basic

Advanced Preparation

None

Intended Audience

Knowledge workers, operational leaders, marketers, HR professionals

Provider

AICPA

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